Running customer service, supply chain, business operations, and clinical operations for a physician-guided peptide telehealth brand. In the first 90 days: rebuilt the supply chain end to end on a new telehealth and payments stack, stood up a 50-state 503A pharmacy network with a qualified second pharmacy and a written quality standard, published fulfillment SLAs tracked on a 19-KPI weekly scorecard, earned LegitScript certification, redesigned customer-experience coverage, and cut product COGS by 35% through pharmacy pricing parity and a rationalized formulary, all while serving all 50 states through a dual-pharmacy network.
- 35%reduction in overall product COGS
- ~30%shipping cost reduction via cold-chain redesign
- 49 → 70%CX coverage at zero added headcount